T's & C's

TERMS & CONDITIONS

RIGHTS

All rights, including copyright, in this website are owned by or licensed to Louise Coleman. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Louise Coleman. You may not modify, distribute or re-post anything on this website for any purpose.

CONTENT

Louise Coleman has taken every care in the preparation of the content of this website. Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund. All prices are displayed inclusive of VAT. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your screen, we cannot guarantee that your screens display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Louise Coleman disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Louise Coleman shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

USE OF THE WEBSITE

Louise Coleman makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and filter out anything that may damage it. Louise Coleman shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Louise Coleman shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

STOCK AVAILABILITY

All items are subject to availability. If, for any reason, the goods you are ordering are not available, we will inform you as soon as possible and refund you for your purchase.

ORDER ERRORS

You are able to correct errors on your order up to the point at which you click on submit on the final page of our ordering process.

ACCEPTANCE OF ORDER

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

DISPATCH OF ORDERS

Very occasionally, the dispatch of your order may be delayed. This can be for various reasons such as postal strikes, security checks etc. We will, of course, make every effort to keep you informed should this be the case and where we are aware of such delay.

PAYMENT TERMS

All items must be paid for before dispatch of goods. If for any reason payment is subsequently refused Louise Coleman reserves the right to demand the return of goods unworn and complete with original labels and such other materials that accompanied the goods when shipped to you, or seek further legal options.

REFUNDS

Should you wish to return your purchase for a refund this is perfectly acceptable so long as it has not been used, is in its original packaging, has all of the tags and tickets still attached and shows no signs of having been worn. Where items have special packaging (including original boxes & internal packaging) included with your purchase these must be returned along with your purchase as these constitute a part of the goods supplied. Refunds will not be made where these items are not returned to us.

LIABILITY EXCLUSIONS

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Louise Coleman or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

OUR RIGHT TO CANCEL ORDERS

If a payment address cannot be verified with the card issuer, then we may have no option but to cancel the order. To prevent this happening, please always take care when entering your address into the payment system and always use your billing address as it appears on your statement. If for any reason we cannot verify your address or suspect you are not the rightful owner of the credit/debit card, we reserve the right to cancel your order and credit you immediately.

LEGAL NOTICES

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. We reserve the right to change these terms & conditions from time to time.

LAW, JURISDICTION AND LANGUAGE

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

USE OF THIS WEBSITE FROM OUTSIDE THE UK

Unless otherwise specified, the materials on this website are directed at those who access this website from the United Kingdom. Louise Coleman makes no representation that any products or services referred to on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

PRIVACY POLICY

GENERAL BROWSING

Louise Coleman gathers navigational information about where visitors go on our website and information about the technical efficiencies and services. This information allows us to see which areas of the website are most visited and helps us better understand our customers’ experience of visiting louisecoleman.co.uk. This helps us improve the quality of your online experience by recognising and delivering more of the preferred features, areas and services. In the process of gathering navigational information non-personally identifiable information (for example, domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor’s use of our website.

USE OF COOKIES AND OTHER TECHNOLOGY

Louise Coleman uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer’s hard drive and are used by Louise Coleman to help track traffic as you go through the pages within the website. Louise Coleman uses cookies to store the contents of your shopping bag, and to keep track of when you are logged in. The contents of your shopping bag are stored on your computer or mobile device, and are not available for anyone else to view. In order for the site to operate properly, you need to have cookies enabled on your browser.

COLLECTION OF PERSONAL INFORMATION

If you create an account, we will ask for a small number of personal details. Once you have created an account, you will be able to edit these details. We only ask for information which is vital to the operation of this website. When you sign up for e-mail or create an account, you will be added to the Precious e-mail marketing list and we will occasionally send you information about special offers, new products and such like. If you do not wish to receive offers in this manner you will be given the option to unsubscribe on each communication.

Louise Coleman will not sell, rent or trade your e-mail address to any third parties.

We will use the information you provide within this website to allow you to access shopping lists that you have created. The information you include in a shopping list may occasionally be used by us to send you information about our products in which you have indicated an interest.

When you sign up for e-mail or create an account, your name and mailing address will be added to the Precious mailing database.

The information you provide when using the orders feature on our website is used to assist you in tracking your order(s).

GENERAL

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or it is necessary to protect the users of our website, the site or the public.

We may use third parties to help us provide services to you, such as monitoring site activity, conducting surveys, processing orders, maintaining our database and administering e-mails. If personally identifiable information (i.e. name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in confidence.

INTERNATIONAL VISITORS

If you are visiting Louise Coleman from a location outside of the UK, your connection will be through and to servers located in the UK. All information you receive from Precious will be created on servers located in the UK and all information you provide will be maintained in our web server and internal systems located within the UK.

LINKS

Our website may contain links to other websites. Some of these websites may request or require you to provide personal information. Louise Coleman is not responsible for the privacy practices of such websites and you should review their privacy policies prior to providing any personal information. Links that appear on louisecoleman.co.uk should not be deemed in all cases to imply that Louise Coleman either endorses or has any affiliation with the linked websites.

QUESTIONS

If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us at info@louisecoleman.co.uk. Should there be a material change in the information collected by Louise Coleman or a material change in how we use information collected through the website, we will post the revised Privacy Policy on this Web site. These terms and conditions do not affect your statutory rights.